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Set your sales on fire without extravagant spending by following these red-hot marketing tips
“In all things, success depends upon previous preparation. And without such preparation, there is sure to be failure.” – Confucius
Confucius could have had a flourishing business by following his own advice. Not only can preparation lead to success, but it also can help you do so without spending a lot of money. After all, with careful planning, you can achieve sizzling sales without the need for expensive advertising or marketing promotions.
Be smarter than the competition
In today’s ever-changing business climate, just keeping up with the competition isn’t enough. You have to outthink, outsmart and outdo them. How? By getting to know what they do and how they do it.
Find out your competition’s strengths and weaknesses and what products and services they offer. If the shop down the road sells gift baskets, offer more choices than they do—or better products. If the competition opens at 9 a.m. and closes at 5 p.m., consider opening earlier or closing later.
Look for ways to make it easier for customers to do business with you. The slightest increase in customer convenience will yield larger and even more frequent purchases. Plus, providing the products and services they want will keep them coming back.
Reward repeat customers
Design a customer-appreciation program to recognize customers who repeatedly purchase from you or who refer others to your business. Send them thank-you notes or small bouquets. Thank them in your company newsletter. Pick up the phone to thank them, then offer a special discount for their loyalty during your conversation.
One day a long-time customer came into my shop, Eden Florist & Gift Baskets, to purchase flowers. When I thanked him for doing business with us, he said, “I buy so many flowers here, I should get frequent-flower miles.” He was right! In fact, soon after his visit, we began creating a computer-generated Frequent flower petals card for that very purpose. The card rewarded customers with a free bouquet after they purchased 12 $25-minimum-price floral arrangements.
To more easily track customer purchases, our computer records each transaction. Thus, if a customer orders by phone, we still can track the number of purchases. When that person reaches 12, the employee taking the order asks the customer to whom they’d like to send their “free” bouquet. It’s not unusual for customers to send the arrangement to themselves.
If they choose this option, don’t forget to enclose a card thanking them for their business. Customers who appreciate your gesture are likely to recommend your business to family, friends and business associates.
Practice ‘rainmaking’
Rainmakers are people who connect other people through referrals, whether it is friend-to-friend or business-to-business. Referrals are the easiest and least expensive way to make your business grow. Start by instilling a referral mindset into your friends and customers. People don’t necessarily know you want more business unless you tell them. And even though your friends may buy from you, they may not think to tell their friends and family.
Though one of my greatest sources of referrals today is my friends, that wasn’t always the case. In the past, I had one or two friends who constantly sent business my way. However, the majority of my close acquaintances did not. One day, I mentioned this to a friend. Her reply, “I didn’t know you wanted more business.” She is now one of my best references.
Some people are hesitant to ask friends for referrals. Why? If you believe in your product and have a passion for your business, it’s a simple request. After all, friends want friends to succeed. And, if they know they have contributed to your success, it makes them feel good about themselves.
If you feel uncomfortable about tooting your own horn, consider the idea from the perspective of finding a great restaurant. After having a wonderful meal, most people are eager to share the experience by telling their family and friends about it. Flowers and food are both emotional purchases—purchases generally made with the heart, not the brain. When you want to eat out, you go to one of your favorite spots, or you try a new place that offers your favorite dish. The same applies to flowers. People go where they know they can find the products they want or people who understand their needs.
Based on emotion alone, referring your business will be easy for your friends and family. And, when the referrals come in, don’t forget to thank the friends and family who made the suggestions. Send them notes and a product sample. Make sure your thank-yous reflect your appreciation for the extra business. An added bonus to this technique is that you’ll surprise people when you thank them, putting you at the top of their minds when the opportunity to make a referral happens again.
Follow-up and follow-through
One of the surest ways to keep customers is to follow up after a purchase. Follow-up accomplishes two important things: It helps you find out whether the customer was satisfied, and it gives you the opportunity to build a positive relationship with that person.
Happy customers may tell as many as three people about their positive experience at your business. This may not seem like it can have much of an impact. But when you compare it to the number of people who will hear about a customer’s unhappy experience—typically estimated as eight to 10—then the number of those passing on their positive experience becomes that much more important.
Besides, if you don’t follow up with a customer, you may never even know he or she had a negative experience. Those people will simply take their business elsewhere. Taking the time to inquire about a purchase after the fact shows your customers you care about their business. It also helps build a lasting relationship with your customers. Not only that, but when you resolve a complaint favorably, you’re likely to increase the chance that the customer will refer you to others.
If your shop is too busy to follow up with every customer after the sale—then at least do some random sampling of your customers. Although a random sample may be less accurate, it will nevertheless provide you with an idea of how a portion of your customers views your business.
To make the task easier, call two or three customers/recipients each day. You’ll impress the recipients, who will want to do business with you, and both the sender and the recipient will know you care. In fact, on more than one occasion when an employee at Eden Florist has called a sender or recipient, that person has ordered an arrangement during the thank-you phone call. So your efforts can certainly pay off.
And don’t forget to follow through on anything you promise you’ll do for a customer. Make it a habit to deliver. When you do, your customers will trust and respect you. And your sales will sizzle!
For more tips like these check out Rose Marketing on a Daisy Budget: How to Grow Your Business Without Spending a Fortune by Heidi Richards Mooney
July 25th, 2009
Tomorrow (July 20th) is “Get Out of The Doghouse Day®” – a National holiday which my team and I created in 1999 – and one of the things that has become our CLAIM TO FAME. Today got me thinking about some of the strategies we have used to get our name out there to become known in our community and to help others get to know about the products and services my company offers. In 2000 we created a survey to see how people got out of the doghouse (and what put them there in the first place) and in 2001 we created a logo and trademarked the holiday National Get Out of The Doghouse Day®®. We had to create a logo to submit to the United States Patent and Trademark Office – www.uspto.gov.
Speaking of Surveys – did you know that more than 1,000 people actually responded to it? And that was before the advent of online surveys (as we know them today)! In fact, the question I am most often asked is just how we got more than 1,000 people to take the survey. That was the easy part. Since I am and have always been an avid networker, I simply carried my clipboard with the surveys around every where I went. We also asked people when they stopped in my florist, and I even took the surveys on trips and asked people on plane rides, bus rides, at conferences, in waiting areas and let’s not forget the Ladies Rooms! It was such fun meeting so many people. Of course, today would be a lot easier because we could have done this totally online, but the experience would not have been the same for my staff or for me.
And the best part of all is that every year at this time I get dozens of calls from Radio stations around the country asking about the holiday which is the “famous” part. Being interviewed by radio personalities all over the US makes me feel sort of like a celebrity, so I guess you could say “I am famous” for creating this holiday. And yes, it’s still one of my greatest “claims to fame.” In fact, my staff and I have also been quoted in countless newspapers and magazines over the years. So you see, this type of promotion can garner great publicity and you become known for something positive. And the “publicity” could go on for years afterwards.
Webster’s defines famous as: renouned, celebrated, well-known, prominent, legendary.
Each of us fits that definition to some extent. The amount of “fame” each of us achieves however, is only relevant if we use it to our advantage. Here are some ways you fulfill the definition of “famous.”
~ When you write articles and others read them, you are famous.
~ When you have a loyal following of customers, clients and friends, you are famous.
~ When you have written a book, you are famous.
~ When you have volunteered for a fundraiser or some other community service, you are famous.If you’ve ever received an award, you are famous.
~ If you’ve ever done a heroic deed, you are famous.
In what other ways could you be famous?
Actions and deeds that you perform on a personal basis make you famous such as given your heart to a small child or a senior citizen, you are famous. When you’ve mentored someone or helped her or him achieve a goal, you are famous. And countless other ways! And the best part is that you OWN the fame, it is something that can never be taken away from you.
So tell me, what’s your CLAIM TO FAME?
For the REST OF THE STORY, Read the post: MY BEST PROMOTION EVER
Read the article: Women Want Flowers Men Want Sex – Doghouse Survey Says
Have a great story to share? Take the Get Out of the Doghouse survey
Check out the Doghouse Survey Press Release and 2009 Contest
Read Top Ten Ways to Stay out of The Doghouse
Take the Get Out of the Doghouse survey: http://tulipstalk.com/DoghouseSurvey.pdf
Read some of the FUN stories submitted by our survey respondents on the Tulips Talk Blog
And Check out Quirky Marketing ~ 365 Ways to Promote Your Business Using Zany & Non-traditional Holidays!
July 19th, 2009
The Quirky Marketing Greeting Card Contest is officially over!
The “rules” were to “Create a fun, quirky, unusual card message as a promotion for your company, product or service and tell me what you did. The message should be creative and promote something you want to spread the word about. It can be a product, a new product launch, an event, a celebration, a strategic alliance, does not matter. As long as the message can be expressed on a greeting card or postcard.”
What surprised me is that some people did just that and others sent in cute cards with no purpose in mind. They did not have a clear message nor did they promote their company in any way, shape or form. Having said that, we did have a few people who followed the directions and sent us some cute and/or quirky cards. It was a tough decision, in fact so much so, it took the judges an extra week to decide who to bestow the honors to.
Honorable Mention goes to the following:
Honorable Mention winners receive a half page ad in WE Magazine for women.
Kristine Sheehan of The MerryBird.com for her Valentine Postcard announcing her pen and Ink portraits for your Valentine.
Lisa Moren Bromma of Wise WomenInvestor.com for her postcards announcing her services and invitation to visit her website.
3rd Place winner in the Quirky Marketing Greeting Card Challlenge is Jessica Sellers of Chrysalis Logos.com – her card focused on “Make up Your Own Holiday Day” and offered an economic stimulus incentive (discount on services) to anyone who placed an order on that day. Way to Go, Jessica! Jessica won a One-year Charter Membership in the Women’s eCommerce Association.
2nd Place winner in the Quirky Marketing Greeting Card Challenge is Mr. Jim Barber. Jim promoted his company Tooter Talk (www.TooterTalk.com) with a picture of him on the cover standing in on stage at the IMPROV with the headline “Do You Know What Today is?” The inside said simply… “Today is the first day of the rest of your new career!” Talk about perfect timing in this economy! Jim won a full page ad in WE Magazine for Women!
1st Place winner in the Quirky Marketing Greeting Card Challlenge is …..drum roll please………………
Racheli Smilovits of WCS Lending! Racheli didn’t send in the required one entry – she sent in SIX! And each one was clever and unique. The one that cinched the winning was the postcard attached to a bag of peanuts that said “It will be NUTS to Navigate throught the Real Estate Waters without a Professional Lender.” And her contact info, etc. The graphic she used was a walnut shell and her beautiful face peeping out of it. Racheli won a two page article interview in the Spring Issue of WE Magazine, a copy of her choice of one of the fabulous books in our library AND a $25 gift certificate from SendOutCards (choice of Visa Gift Card, Candy, Brownies and more).
Each of the above entrants will also receive a frameable Certificate customized with their names and date of the Quirky Marketing Contest as well as a mention in the accompanying media release announcing the Winners!
Several of the contestants grabbed their free account at SendOutCards.com/Heidi. THANKS!
Look for our next contest in the summer!
And if you haven’t yet picked up your copy of Quirky Marketing, go here: www.QuirkyOffer.com. More than $2,000 worth of bonuses are waiting for you when you do!
March 25th, 2009
So you want to start a direct mail campaign for 2009, but you aren’t sure where to begin or what type of campaign to run? Before you do, you should know your options.
Here are Eleven time-tested direct mail options for you to consider:
Package inserts ~ a package insert can be anything from an informational brochure to a postcard to a little business card size document. The purpose of the insert is to get the recipient to take an action such as go to a website, call the company for more information, send in a warranty card, redeem an incentive such as a coupon and gift certificate.
Co-op Mailings ~ A form of trade sales promotion where a marketer offers non-competing companies the opportunity to share the cost of mailing to a particular database or group of customers and prospects.
Postcards ~ an economical way to promote a business or particular product or service less expensively than mailing a letter. Postcards can be very effective because there is no envelope to open and the prospect can see the offer at a glance .
Flyers ~An offer detailed on a single sheet of paper.
Card Decks ~ a package of individual cards wrapped together and mailed to prospects. These decks vary in quantity, and can contain 60 cards or more, each competing for the prospect’s attention.
Sampling Programs ~ A method of encouraging trying products free-of-charge or very inexpensively.
Statement Stuffers ~ Marketing brochure in a customer’s billing or account statement containing an offer or brief sales message along with a call to action mechanism such as a short-form, postcard or toll-free telephone number. Statement stuffers are an inexpensive way to market additional products and special offers to current customers.
Catalogues ~ A publication, such as a book or pamphlet, containing a list or display of products, services and offerings to a specific group of prospects and customers.
Door Hangers ~ door hanger marketing is where you create a small flier (often in mixed in with a few other direct mail pieces that are included in a plastic bag to be hung on the door knobs of prospects. This form of direct mail is often seen in residential areas however has also been effective in large office buildings (provided leaving them is allowed).
Webserts ~ A websert is a text or graphic link that appears after an online purchase is made. Webserts are more cost-efficient, offer more accurate source tracking, and can be dynamically served more easily.
Classifieds ~ Print advertising that is limited to certain classes of goods and services, and usually limited in size and content. Classified ads can appear in print media such as newspapers, magazines and catalogs as well as in digital media such as ezines, online magazines and websites.
In my next post I will be sharing 8 tips to run a successful direct mail campaign.
For a complete list of marketing definitions, visit: Speaking With Spirit and download your FREE copy of the Self-Marketing Dictionary TODAY!
January 8th, 2009
November 28th is Black Friday – the day after Thanksgiving Day in the United States, one of the busiest shopping days of the year. Many retailers open very early (typically 5 am or even earlier) and offer doorbuster deals and loss leaders to draw people to their stores. Although Black Friday, as the first shopping day after Thanksgiving, has served as the unofficial beginning of the Christmas season at least since the start of the modern Macy’s Thanksgiving Day Parade in 1924, the term “Black Friday” has been traced back only to the 1970s.
“Black Friday” was originally so named because of the heavy traffic on that day (see below), although most contemporary uses of the term refer instead to it as the beginning of the period in which retailers are in the black (i.e., turning a profit) What type of promotion are you doing in your small business for Black Friday? (source: Wikipedia)
November 27th, 2008
Excerpt from Promoting Your Business on the WEB Special Report.
Cross Promote – Share costs and prospect lists with a complementary, non-competing business. For instance, if you are a realtor, you could share the cost of a direct-mail postcard with a mortgage or title company. Or put links to a complementary business site on your Web site, and ask the other business to do the same. For example, if you send out brochures, both partners could include a brochure and/or business card of the other’s business. Nothing is more powerful that a recommendation from a trusted source and if your cross-promotion partner has customers or clients, chances are they trust her or him and will listen when a suggestion to use another company is presented. When you cross-promote with another business you have the opportunity to reach a whole new circle of potential customers. Some of the companies you could consider include to collaborate with a well-known company, competitors (not in your area, but in the same industry that serve a different market) and nonprofits you support.
Cross promoting or partnering reduces a small business marketing and promotion costs and also opens the door to implement techniques you could not previously consider because of the expense of doing so. Read It Takes Two – How to Cultivate Profitable, Strategic Alliances To Increase Your Market Share for more tips on how to find Cross-promotion partners to serve your target niche.
Want more ideas to promote your business on the WEB? Get a FREE copy of the 8-page Special Report Promoting Your Business on the WEB TODAY!
November 13th, 2008
How Cause-related marketing can grow your company and do good.
According to a report published by onPhilanthropy, cause marketing sponsorship by American businesses has been steadily rising over the years.
The potential benefits of cause marketing for nonprofit organizations include a wider audience in which to promote the nonprofit organization’s cause, increased accessibility of potential donors and supporters through a company’s customer base.
The potential benefits of cause marketing for businesses big or small include promoting your company in a positive way, improving your relationships with your current customer base, and attract your target audience. Cause-related marketing can make your company stand out from your competitors and heighten your company’s reputation within your target market.
In the ook Brand Spirit: How Cause Related Marketing Builds Brands by Hamish Pringle and Marjorie Thompson the authors say: “Nothing builds brand loyalty among today’s increasingly skeptical, hard-to-please consumers like a proven commitment to a worthy cause on the part of a company.”
Some ways you can implement a cause marketing campaign include giving a portion of the profits of sales of a product to the cause. Companies have created programs to donate a percentage of their sales to a nonprofit organization through the use of auctions. You can align your company with a cause to brand your business as the official (name of industry) of (name of cause). You can adopt a program and get your staff involved to help implement your marketing efforts such as participating in an event hosted by the cause as a TEAM effort, donating time to mentor youth in the schools or community, giving blood, to name a few.
Think BIG ~ The Let’s say Thanks Campaign by Zerox created a way for individuals across the country to recognize U.S. troops stationed overseas. By submitting a message through the LetsSayThanks website you have the opportunity to send a free personalized postcard greeting to deployed servicemen and women.
Arrow, The Authentic American Brand created the “We are Ellis Island” campaign which ito raise money to restore dilapidated buildings on the south side of Ellis Island. Through association with Save Ellis Island, the Arrow brand is committed to preserving Ellis Island with the help of the National Park Service. Arrow launched the website www.WeAreEllisIsland.com for visitors to post their family stories, share inspiring stories of hope, courage and perseverance, all in the name of living out the great American dream. When you visit We Are Ellis Island you can read thes stories and donate money to the causes Arrow has committed to donate 1% of its 2008 wholesale sales to the project. To learn more about Arrow, visit www.arrowshirts.com.
Start small ~ You don’t have to be a BIG company to adopt a cause. Just look around your community to see what the needs are, what is missing, lacking or could use a little (or big) boost in support. Check with non-profits you believe in, with local chambers of commerce, business groups, niche groups, your trade associations, ask your vendors and customers for ideas. Find out who your target audience supports and see if it meshes with your values and your company’s mission. If so, you are on your way to getting out and doing good. And it is a great way to raise your profile in the eyes of the media. A local retailer could run a promotion donating a portion of the sales goes to support a local school project that is underfunded or donating your products to bring joy to less fortunate families in your communities during the holiday season.
One success leads to others and you can build upon those to get more creative and grandiose in your ideas and strategies. After all, America’s economy is fueled by small business and the companies we keep.
September 10th, 2008
Excerpt from Promoting Your Business on the WEB Special Report.
Make the media your friend… press releases are an excellent business promotion tool as long at it contains information that is newsworthy, and interesting enough that people will read it and then visit your site.
What is considered newsworthy? Have you recently expanded your product or services offerings or changed locations? Do you have a new product? Have you recently sponsoring a charity event? Have you or your company recently won an award? All of these are examples of “news” that you can use to get some free promotion for your business. My friend Ponn Sabra wrote an excellent book called “How to Create a Search Engine Optimized Press Release. Effective Use of PRWeb”. It’s a must-read if you want to make the most of your online press releases.
Here are a few other sites to check out for more great media tips: Exubrio, Joan Stewart’s Publicity Hound, and the Women’s Media Summit Blog.
Want more ideas to promote your business on the WEB? Get a FREE copy of the 8-page Special Report Promoting Your Business on the WEB TODAY!
Check out the Women’s Media Summit Audio Program. I interviewed 16 experts over 5 days for a total of more than 15 hours of content! When you order, you will be sent a link to download the workbook, recordings and any other resources shared during the Women’s Media Audio Program. Click here to save $20 on the recordings, workbook and more!
September 4th, 2008
September is Shameless Self-promotion Month – “If you don’t’ toot your own horn, you can’t enjoy the music.” – Debbie Allen (Founder of Shameless Self-promotion Month).
How about trying your hand at Podcasting? In July, 2006 Speedo, (the swimwear brand) “dipped their toe into the social media water during their inaugural Podcast when they interviewed Olympic swimming champion Michael Phelps. Their Podcast “Speedo Make Waves” has featured Olympic and other champions from across the international swimming world. Each Podcast has been accompanied by awareness-raising web advertising as an integral part of the overall communication.
Interviewing experts in fields your target market is interested in is a great way to get media attention for you AND your guests. You can also submit your RSS Feeds to FeedBurner so that in a few weeks or months your site will be “on the radar” of advertisers and other content sites.
For more small business marketing ideas, get your FREE Copy of the 2008 Edition of Your Marketing Calendar TODAY!
September 3rd, 2008
Women’s Equality Day is August 26 – host a celebration for women in your community or sponsor one with another company, organization or group. Celebrate the women in your life – send flowers! Acknowledge your female customers on this day with a “special promotion” or discount.
To learn about these and other great ideas to market your business Grab the FREE Ebook: Your Marketing Calendar ~ Using Holidays, Events and Celebrations to Promote Your Business
Check out the Marketing 2 Women Audio Program ~ in this program I interviewed 8 experts on various topics about how to Market to Women. More than 6 hours of content for ONLY $27!
August 26th, 2008
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