Quirks Marketing Research Review recently wrote an article about how to increase survey respondents satisfaction. Surveys can help to give the smart marketer a heads up on what your client and prospect really want and need. Surveys can be used to gather all sorts of market data such as customer demographics, likes and dislikes, customer satisfaction and much more. I highly recommend that if you are not using surveys in some form or another (digital, hand-written or by phone) you are missing out on information that can take your business to a new level fo success.
Here are the 10 tips Quirks shared:
1. Make surveys engaging and convenient
2. Avoid complex questions
3. Limit questions to 50 words or less
4. Avoid long lists of rating questions
5, Avoid open-ended questions
6. Avoid repetitive questions
7. Advertise accurate survey times
8. pay incentives (prizes) promptly
10. Pre-test surveys thoroughly
11. Get feedback on surveys
I would only disagree with number 5. Sometimes a person needs the option to expand on a response and having an open ended question makes that possible. You might have an open ended question but make it an option to reply thereby not annoying those really want to offer feedback but who don’t have or want to spend a long time doing so.
About accurate survey times, the article states that respondents don’t mind taking longer surveys as long as they know how much time they will take. This is good to know when you need more in-depth replies.
You can read this and other articles online at http://www.quirks.com/. While there, you can also request a FREE subscription (if you qualify).
While you’re at it you can grab a FREE copy of eMarketing ~ 300 page textbook aimed at tertiary education students, business owners and marketers who want to get ahead in online marketing. It has everything from the facts to case studies and study questions around each eMarketing tactic. Go to http://www.quirk.biz/emarketingtextbook/download.
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The whole point of advertising is to get noticed. With all the noise these days both online and off, it is difficult at best to get seen…
That’s why I recommend publicity over advertising. Do things like createingan event or a stunt that will get you noticed in your niche. Get busy on social networking sites where your customers and clients hang out, including the top 3 Facebook, LinkedIn and Twitter. Having said that, there are reasons and places to advertise online that will pay off without spending a fortune.
When you list your business above, use keywords to describe what you do using benefit words (eg. “24 hour turnaround” or “loose weight or you don’t pay”) rather than vanity words (like BEST, AWARD WINNING) – people don’t believe that anymore and they don’t search for businesses that way.
This will take you less than an hour to set up and about 10-15 minutes a month to maintain.
Find sites that sell to your audience that compliment what you do and see if they will either sell you space on their site, list you in their links or if they have a newsletter that goes out to your target audience see if they do ads. Most of the time these ads are innexpensive and you can test for very little money. BTW, one insert is not a test. You need to create a campaign and keep your ad in for a minimum of 5-6 issues to see if it is going to work. Remember that it takes that many impressions before people begin to recongize your company. It also builds credibitly.
And remember to add social networking to your marketing plan. I know so many people who just hang out on SN Sites but don’t really know how to effectively use them to get attention for their businesses. Before you waste a lot time check out what those you admire are doing and model them. Don’t copy them, learn from them. See what they are doing and what is working for them. See how you can adapt to your own situation.
As you can see, I could go on and on about this topic. Let’s just say there are many ways to advertise without breaking the bank and many of them are FREE. The price you pay is TIME which by the way IS NOT FREE. Once its spent you NEVER GET IT BACK. So use it wisely.
Tired of spending all your money on advertising and marketing that just doesn’t work? Here are 10 cheap ideas to grow your business without breaking the bank!
1) Market to Former Customers and Clients. It costs less than marketing to new customers. Make them an offer they can’t refuse, such AS $5 off their next purchase.
2) Join Associations, professional organizations, and civic and charitable clubs. Get involved and become a leader. You’ll make great contacts that can lead to future business. Also, thank new members who join your organization by offering them a coupon or sending them a postcard for a discount or something free.
3) Reward Repeat Customers. Offer a frequent-purchase card to track their spending.
4) Use Coupons to enhance your sales. Give them a reason to TRY your business.
5) Follow the Rule of Three:
*Forget cold calls. Make three warm calls a day to prospects whom others have referred to you.
*Collect at least three business cards a day.
*Send at least three notes each day to people thanking them for their business or something they did to help your business grow.
6) Encourage Word of Mouth from Your Family, Friends and Associates. Your best advocates will be those who already know you and like you. Encourage them to tell others about your products and services. Sometimes they just need the nudge to get started. And then reward them for doing so.
7) Send press releases prior to having an event or a contest or write articles for publications in your industry.
8) Create and send a newsletter or e-zine (newsletter sent via e-mail) to your customers to keep your business at the top of their minds. Include tips on flower care, positive news events, specials, discounts and coupons.
9) Give Stellar Service with a 100-percent, no-questions-asked, money-back guarantee. It will give your customers a sense of ease in doing business with you and build their trust.
10) Partner with Other Companies to promote your business. Find companies with similar customer demographics that are not in competition with your business and create ways to joint venture with them either on a one-time, long-term or event-by-event basis.
Set your sales on fire without extravagant spending by following these red-hot marketing tips
“In all things, success depends upon previous preparation. And without such preparation, there is sure to be failure.” –Confucius
Confucius could have had a flourishing business by following his own advice. Not only can preparation lead to success, but it also can help you do so without spending a lot of money. After all, with careful planning, you can achieve sizzling sales without the need for expensive advertising or marketing promotions.
Be smarter than the competition
In today’s ever-changing business climate, just keeping up with the competition isn’t enough. You have to outthink, outsmart and outdo them. How? By getting to know what they do and how they do it.
Find out your competition’s strengths and weaknesses and what products and services they offer. If the shop down the road sells gift baskets, offer more choices than they do—or better products. If the competition opens at 9 a.m. and closes at 5 p.m., consider opening earlier or closing later.
Look for ways to make it easier for customers to do business with you. The slightest increase in customer convenience will yield larger and even more frequent purchases. Plus, providing the products and services they want will keep them coming back.
Reward repeat customers
Design a customer-appreciation program to recognize customers who repeatedly purchase from you or who refer others to your business. Send them thank-you notes or small bouquets. Thank them in your company newsletter. Pick up the phone to thank them, then offer a special discount for their loyalty during your conversation.
One day a long-time customer came into my shop, Eden Florist & Gift Baskets, to purchase flowers. When I thanked him for doing business with us, he said, “I buy so many flowers here, I should get frequent-flower miles.” He was right! In fact, soon after his visit, we began creating a computer-generated Frequent flower petals card for that very purpose. The card rewarded customers with a free bouquet after they purchased 12 $25-minimum-price floral arrangements.
To more easily track customer purchases, our computer records each transaction. Thus, if a customer orders by phone, we still can track the number of purchases. When that person reaches 12, the employee taking the order asks the customer to whom they’d like to send their “free” bouquet. It’s not unusual for customers to send the arrangement to themselves.
If they choose this option, don’t forget to enclose a card thanking them for their business. Customers who appreciate your gesture are likely to recommend your business to family, friends and business associates.
Practice ‘rainmaking’ Rainmakers are people who connect other people through referrals, whether it is friend-to-friend or business-to-business. Referrals are the easiest and least expensive way to make your business grow. Start by instilling a referral mindset into your friends and customers. People don’t necessarily know you want more business unless you tell them. And even though your friends may buy from you, they may not think to tell their friends and family.
Though one of my greatest sources of referrals today is my friends, that wasn’t always the case. In the past, I had one or two friends who constantly sent business my way. However, the majority of my close acquaintances did not. One day, I mentioned this to a friend. Her reply, “I didn’t know you wanted more business.” She is now one of my best references.
Some people are hesitant to ask friends for referrals. Why? If you believe in your product and have a passion for your business, it’s a simple request. After all, friends want friends to succeed. And, if they know they have contributed to your success, it makes them feel good about themselves.
If you feel uncomfortable about tooting your own horn, consider the idea from the perspective of finding a great restaurant. After having a wonderful meal, most people are eager to share the experience by telling their family and friends about it. Flowers and food are both emotional purchases—purchases generally made with the heart, not the brain. When you want to eat out, you go to one of your favorite spots, or you try a new place that offers your favorite dish. The same applies to flowers. People go where they know they can find the products they want or people who understand their needs.
Based on emotion alone, referring your business will be easy for your friends and family. And, when the referrals come in, don’t forget to thank the friends and family who made the suggestions. Send them notes and a product sample. Make sure your thank-yous reflect your appreciation for the extra business. An added bonus to this technique is that you’ll surprise people when you thank them, putting you at the top of their minds when the opportunity to make a referral happens again.
Follow-up and follow-through
One of the surest ways to keep customers is to follow up after a purchase. Follow-up accomplishes two important things: It helps you find out whether the customer was satisfied, and it gives you the opportunity to build a positive relationship with that person.
Happy customers may tell as many as three people about their positive experience at your business. This may not seem like it can have much of an impact. But when you compare it to the number of people who will hear about a customer’s unhappy experience—typically estimated as eight to 10—then the number of those passing on their positive experience becomes that much more important.
Besides, if you don’t follow up with a customer, you may never even know he or she had a negative experience. Those people will simply take their business elsewhere. Taking the time to inquire about a purchase after the fact shows your customers you care about their business. It also helps build a lasting relationship with your customers. Not only that, but when you resolve a complaint favorably, you’re likely to increase the chance that the customer will refer you to others.
If your shop is too busy to follow up with every customer after the sale—then at least do some random sampling of your customers. Although a random sample may be less accurate, it will nevertheless provide you with an idea of how a portion of your customers views your business.
To make the task easier, call two or three customers/recipients each day. You’ll impress the recipients, who will want to do business with you, and both the sender and the recipient will know you care. In fact, on more than one occasion when an employee at Eden Florist has called a sender or recipient, that person has ordered an arrangement during the thank-you phone call. So your efforts can certainly pay off.
And don’t forget to follow through on anything you promise you’ll do for a customer. Make it a habit to deliver. When you do, your customers will trust and respect you. And your sales will sizzle!
– Bastille Day is the French national holiday, celebrated on 14 July each year. In France, it is called Fête Nationale (“National Celebration”) the anniversary of the storming of the Bastille fortress-prison was seen as a symbol of the uprising of the modern nation, and of the reconciliation of all the French inside the constitutional monarchy which preceded the First Republic, during the French Revolution. (Source Wikipedia).
Today is Bastille Day
In honor of Bastille Day I thought it would be fun to showcase an event the *American Cancer Society hosts ever year called Jail & Bail.
Jail & Bail is an annual fundraising event that brings together community leaders and ordinary citizens for a common cause… to help fight Cancer!
Jo Walters, David Singer, Sabrina Singer and Marilee Maddox
For many years I was an active participant in Jail & Bail, serving as a Parole Board Member AND a Jailbird!
This year, the American Cancer Society’s annual Jail and Bail event, held recently at the Sheraton Fort Lauderdale Airport Hotel in Dania Beach, raised more than $150,000.
Here’s how it works: The fundraiser has community members “arrested” by local law enforcement officers and brought to the mock jail. While in custody, these “jailbirds” have unlimited use of a telephone to call friends, relatives, co-workers, business associates, etc…, to raise the bail in pledges to the American Cancer Society. The bail is determined by a “judge” at the “jail”. And, all donations are fully tax deductible contributions to the American Cancer Society.
The local ACS sends media releases with Parole board members names and companies and also provides volunteers with their own press release Template to send out to their own media contacts. This is also a great way to stay top of mind in the media when they are looking for a story or resource.
One of my good friends David Singer (an attorney in Hollywood, Florida) has been the local Jail & Bail chairperson for years. And he and his law firm have received prestigious placement in all the major media outlets in the tri-county area including print, radio AND TV. He works tirelessly to recruit Parole Board members who in turn find people to “arrest.”
And it’s a fun event.
What does Jail & Bail have to do with Marketing? It’s called Cause-related marketing. Whenever businesses support a cause that has potential to reach a lot of people in the community, it helps them not only create goodwill in the community, it often will gain incredible media attention. And that’s the kind of attention most businesses want. Because we don’t have to pay for it and we can feel good about giving back. As a “sponsor” you get visibility on marketing materials, mentioned during planning meetings and in media releases and much more. As a participant you get to work closely with other like-minded volunteers AND maybe even see YOUR name in the media.
Here are 5 tips to help you plan and execute a successful Cause-related Marketing Campaign:
1. Find a cause you can get your arms around. Something that feeds your soul AND does good in the community. You will find it more worthwhile and you will be able to relate better to the people who also believe in the cause – the volunteers, staff and supporters. Organizations are also looking for partners with similar agendas, those who can achieve their goals by partnering with the right businesses and individuals in the first place.
2. Set realistic, measurable goals for your program. Like any other marketing plan, you need to know what outcomes you hope to get from your participation. Include how you will achieve those goals.
3. Create a “partnership agreement” that both parties understand and agree to. A clearly defined agreement will include both “partners” obligations, rights and expectations. Remember this is like any other partnership and if you can add a little formality to it, then the chances of success increase and it creates a sense of comfort knowing in black and white what each partners responsibilities include.
4. Be an ambassador for your Cause. Let everyone in your own circle know what and how you are supporting the organization. You will be pleasantly surprised by how many people will give you a thumbs up and also will want to “help you in your cause.”
5. When all is said and done, do a thorough review to make sure the campaign met your goals, your needs and the expectations of all concerned. Remember that while you want to support a cause you believe in, the bottom line is your support should create awareness of, interest in and customers for your company.
*The American Cancer Society (ACS) is a nationwide community-based voluntary health organization dedicated to eliminating cancer as a major health problem—by preventing cancer, saving lives, and diminishing suffering from cancer— through research, education, advocacy and service.
In July 2004 just before the British Grand Prix at Silverstone, Formula 1 cars parade through central London giving ans and families a chance to see the cars up close and personal as they zoom around Picacilly Circus and Regent Street. This was the “photo seen round the world”
Let the Goodtimes Roll (or Sail)
If you have a “famous name” you could join the Goodtime III for a really good time and rub elbows with other “celebrity namesakes” Seen aboard this Ohio cruiseship were “Kevin Bacon,” “Julia Roberts, “Samuel Jackson” Anita Baker” and “Terry Bradshaw” to name a few. For the rest of the story, Celebrity namesakes enjoy publicity stunt aboard Goodtime III http://blog.cleveland.com/metro/2009/06/celebrity_namesakes_enjoy_publ.html
Here’s a few Race-Ready Tips for July 4th Races
In the world of road racing, the Fourth of July is about more than just fireworks, picnics, and backyard barbeques. Independence Day is also one of the biggest racing days of the year. No matter where you plan to be this holiday, there is a good chance you can find a nearby race. Visit Active.com’s listings for Independence Day races at http://www.active.com/running/fourth-of-july/ and see for yourself. And if you’re running in your first race ever this weekend, here are some tips and advice http://running.about.com/od/racetraining/tp/racedaytips.htm so you know what to expect.
A Race by Any Other Name
You can take the name out of the race but you cannot change the spirit of what once was known as the Firecracker 400.
Tomorrow in Daytona Beach Florida, 43 drivers will embark upon a 400 mile race once known as the Firecracker 400. In the early 1990′s my then boyfriend (now husband) invited me to that race. Two things I remember about that day. No three. It was unbearably hot, so noisy even the earplugs needed earplugs and sitting 2 rows in front of us was then president, George Bush! That was the last race I attended! Since then, we have had three other presidents, Bill Clinton, George W and President Obama and the race has changed from the Firecracker 400 to the Pepsi 400 and now the Coke Zero 400. But it will always be the Firecracker 400 to me.
My Independence Day Tweets
This year just for fun (and because I found these interesting articles) I thought I’d list some of the Tweets I have planned in honor of America’s Independence. Enjoy!
Wishing everyone a happy 4th of July! Enjoy your day of celebration, family, food and fun and sometime throughout the day I hope you take time to remember what our forefathers sacrificed to ”win” this freedom we enjoy today.
Or that smoke tinted glasses were invented in China circa the early 1400′s? However, instead of using them to guard against the sun’s rays, Judges wore them in court so nobody could see their eyes. This was to keep people from figuring out what the verdict was before it was declared.
In fact, the military was among the first to commission glasses that would protect pilots from the sun’s glare. And sunglasses didn’t really become used by the public en masse until the 1960s when a sunglass manufacturer and ad agency came up with the “Who’s Behind those Foster Grants?” ad campaign.
Sunglass Hut supported The Weather Channel by sharing its expertise in eye safety and sunglass technology.
Each of Sunglass Hut’s 1,700 stores supported the program sending email notices and updates to consumers.
The Weather Channel featured eye safety tips and co-branded public service announcements and on-air segments promoting Rays Awareness throughout the summer.
In addition, the network shared data and statistics with local schools, civic groups and community boards.
Maybe you could contact your local advertising specialty company and order those cool sunglass clips for cars. Have them custom imprinted with your company logo. Every time your prospect unclips or clips their glasses on in the car, your company name is front and center. These items are a hit with everyone and everyone uses them! Donate a few of them to local business or civic organizations during one of their events.
Or do what Charlotte Russe (the boutique store) is doing. Charlotte Russe is running an exciting promotion with Seventeen Magazine! CR was featured in the table of contents and on the cover of the June issue. From 5/5/09-6/30/09 Seventeen readers can bring in the issue and receive a free pair of sunglasses from Charlotte Russe (while supplies last).
What company could you partner with to create a community service campaign while promoting your product or service?
– If you are in the healthcare or holistic healthcare industry, now is a great time to offer a “free screening” or even an “encourage a friend to get a checkup” drive.
Create a tips booklet about your topic area and give it to your clients and patients. Tips booklets are an excellent informational premium that people do not throw away. Better yet, ask your clients and patients to give you names of their women friends and offer to send the booklet on their behalf.
Excerpt from the book “Quirky Marketing ~ 365 Ways to Promote Your Business Using Zany & Non-traditional Holidays (the original holiday marketing guide) ~ www.QuirkyOffer.com
For more information on Marketing to Women, check out the Marketing 2 Women Audio Program created by Women in ECommerce at: http://www.wecai.org/marketing2women.htm (8 audios and workbook for only $27!)
Last post I talked about adding photos and videos to your site as well as promoting your blog on social networking sites. Today’s tips are about the look of your blog, blog statistics and building relationships with your readers.
Tip # 7 ~ Make your blog look professional. Make it easy to navigate and find things. Use the tools in your blog software to add keywords, word tags and categories. Add a site map to your blog so visitors can do a quick search of topics that interest them. If a calendar will enhance the visitor experience, add a calendar. Create a blogroll of blogs you follow. This is your way of referring other blogs to your reader.
Tip #8 ~ Keep track of your blog metrics/statistics. Most blog software either has the stats feature built in or has a plugin you can use to keep track. Things to know are you most commented on posts, most popular posts, inbound links and referrals and more. What questions or keywords are being used to find your blog in the search engines? Google Analytics, Woopra, and Statcounter can give you lots of data such as where your hits are coming from.
Knowing what your most popular posts are lets you know what your readers read and are attracted to. This can help you hone in on the messages that resonate with others. Check your blog stats on a regular basis. Some bloggers check their blog stats at least once a day and others once a week. Checking blog statistics can be addicting so you must determine how often you should check the stats to get the information you need.
Tip #9 ~ Develop relationships with your readers. Respond to their comments, visit their sites and leave a comment. Drop them an email and thank them for commenting. Find out more about the people who are interested in what you have to say. If someone is leaving a comment, chances are they want to be noticed. Make sure you notice them. If you like what they have written on their own blogs or websites, find ways to mention them on yours.
Answer questions in your comments section and ask your readers questions. When you respond to your readers comments it lets them know that you are reading what they say and it validates their reasons for leaving comments in the first place. This may also encourage others to also leave a comment on your blog and others.One of the coolest tools that I just learned about is CommentLuv atwww.commentluv.com. Every time someone leaves a comment on your blog it automatically shows the title of their latest blog post.
CommentLuv was recently added to all my blogs ~ I will let you know if it increases followers or not. Everyone I have spoken with who has it on their blog, loves it!
In the last post I talked about the importance of Content, creating a Community and Building a Directory to get your blog noticed, read and followed. Here are 3 more tips to Get Your Blog On:
#4 ~ Add photos. Photos add “life” to a blog, personalize it and make it more interesting. That does not mean EVERY post should have a photo it just means that readers will appreciate if you “mix it up a bit.” Share bits of you.
Let readers into your life by showing your personal side. On my blog Success and then Some, I often post pictures of me networking. Not only does it get people to “see you” in person it also makes you more real. More human. And if they see you as a real person, they are more likely to follow you.
Some great place for Royalty FREE photos include: Fotolia, Fotosearch and Dreamstime. There are also a whole host of free sites from which you can grab photos. A great list of free sites such as Flickr can be found at http://pstutorialsblog.com/44/free-stock-photos/. You can also “google” the photos you are looking for to get some great photos. Be sure you check the licensing from any of these FREE sites before using the photos.
Tip #5 ~ Add Videos to your blog posts. Some of the most popular posts on blogs are the ones that include a video. But don’t just post a video, be sure you also post a commentary about the video. And the video doesn’t even have to be one you created. It can be one you found on YouTube or other video-sharing site. The people who post videos to these sites appreciate the added “publicity” when bloggers refer to their videos and share them with their readers. You can also create your own videos to post to sites such as YouTube, Google Video and Blip.
I created a video about flowers, using Powerpoint, music and Camtasia Studios. You can see it at my blog Tulips Talk.
My good friend and mentor Terry Brock regularly posts videos to YouTube and in fact has one called Marketing with YouTube ~ How to do it.
Robin Goode has a great list of tools you can use to automatically post your videos at the top video sites athttp://tinyurl.com/6bhlre.
Tip #6 ~ Promote your blog on social networking sites such as Twitter, LinkedIn and Facebook. And niche social networking sites that cater to your target audience. I belong to several other social networking groups such asBoomer Diva Nationwe help one another promote our “stuff” all the time. For instance we have our own Twitter Tuesdays and every Tuesday we help one another spread the word about our blog posts, events, products and services and more. There are tools and plug ins for most social networking sites that allow you to automatically post your blog articles as they happen. For instance, use Tweetfeed to post to your twitter account. And you can update your profile with videos from YouTube on Facebook, LinkedIn and more.
These tips and others will help you draw more attention to your site and increase the chances of others becoming loyal followers. Stay tuned for my next post when I talk about blog design, connecting with other users and checking stats to increase blog followers.
– Bastille Day is the French national holiday, celebrated on 14 July each year. In France, it is called Fête Nationale (“National Celebration”) the anniversary of the storming of the Bastille fortress-prison was seen as a symbol of the uprising of the modern nation, and of the reconciliation of all the French inside the constitutional monarchy which preceded the First Republic, during the French Revolution. (Source 
Or do what 