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“The traditional business definition of marketing is identifying and fulfilling customer needs. There’s no mention of your business. Marketing is all about the customer.” Heidi Richards Mooney
Do you remember the “WIIFM” formula when designing your promotional tools? You know, the “what’s in it for me?” The “me” in this case is not about you, your company, your product or business, rather it is about the customer, the prospect, the reader, the person you are trying to get to take action regarding your product or service.
How many times have you picked up a brochure about a company to find out what they can do for you only to find it filled with stuff about them? And have little or no idea what they can do for you? Your customers and prospects could be asking the same question.
One of the biggest mistakes companies make is to talk about themselves and their products rather than talking about the CUSTOMER and what he/she will gain by doing business with them. “The traditional business definition of marketing is “identifying and fulfilling customer needs.” There’s no mention of your business. Marketing is all about the customer.”
Identify and focus on the benefits. Prospects want to know how what you offer will benefit them. You MUST make it clear what benefits the prospect will receive from doing business with you, otherwise then there is no reason for that prospect to do so. You MUST focus on what the prospect is going to GAIN by using your product or service.
In order to articulate the “what’s in it for them,” you must first understand the difference between a feature and a benefit. A feature is something that your product does or has (for example, a shirt can be 100% cotton). A benefit to 100% cotton could be durability, easy-care or even wrinkle resistant. Now you’ve given them the WIIFM. Why the prospect might want to purchase the shirt.
Count how many times you refer to you – that includes the “I,” the “WE” and your “company name.” Take a second look and count how many times you refer to the “YOU,” the “prospect/customer” or “she/he.” If your copy has more than 50% “I,” etc. take a look at how you can reword it to tip the scales in favor of the prospect. Good copy should be at least 60-75% prospect focused and only 25-40% focused on who you are, (such as the awards you have, the color of your building, the type of equipment you have, etc.).
To change things around in your marketing message whether it is in your proposal writing, brochures or your website (any advertising), you must identify the goals, objectives and obstacles of your prospect. Then you show your prospects how you can help them reach their goals and overcome their obstacles.
Once you know how your business benefits your customers, and you begin to focus on the how the customer benefits formula, you can write copy that will increase prospect response. You will begin seeing a greater response to your marketing messages and your bottom line!
(There are 42 “You’s” in this article and only 2 “I’s.” Did it get your attention?)
Redhead Marketing specializes in creating copy that makes you stand out. Need a print ad for a publication? Need a flyer in a hurry? Let Redhead Marketing create it for you. Special Holiday pricing starts at just $50. Call 954-625-6606 or email heidi (at) redhead marketing dot com (no spaces) Today!
November 18th, 2009
Did you know that June 27th is Sunglass Day?
Or that smoke tinted glasses were invented in China circa the early 1400′s? However, instead of using them to guard against the sun’s rays, Judges wore them in court so nobody could see their eyes. This was to keep people from figuring out what the verdict was before it was declared.
In fact, the military was among the first to commission glasses that would protect pilots from the sun’s glare. And sunglasses didn’t really become used by the public en masse until the 1960s when a sunglass manufacturer and ad agency came up with the “Who’s Behind those Foster Grants?” ad campaign.
In 2002 Sunglass Hut International joined forces with The Weather Channel as marketing partner of Rays Awareness.
Sunglass Hut supported The Weather Channel by sharing its expertise in eye safety and sunglass technology.
Each of Sunglass Hut’s 1,700 stores supported the program sending email notices and updates to consumers.
The Weather Channel featured eye safety tips and co-branded public service announcements and on-air segments promoting Rays Awareness throughout the summer.
In addition, the network shared data and statistics with local schools, civic groups and community boards.
Maybe you could contact your local advertising specialty company and order those cool sunglass clips for cars. Have them custom imprinted with your company logo. Every time your prospect unclips or clips their glasses on in the car, your company name is front and center. These items are a hit with everyone and everyone uses them! Donate a few of them to local business or civic organizations during one of their events.
Or do what Charlotte Russe (the boutique store) is doing. Charlotte Russe is running an exciting promotion with Seventeen Magazine! CR was featured in the table of contents and on the cover of the June issue. From 5/5/09-6/30/09 Seventeen readers can bring in the issue and receive a free pair of sunglasses from Charlotte Russe (while supplies last).
What company could you partner with to create a community service campaign while promoting your product or service?
June 26th, 2009
May 15th is International Virtual Assistants Day - Host a virtual event inviting your circle to meet your virtual assistant. Interview him or her about what types of projects they work on, how they can help small business and more. Post the interview to your blog and promote your VA in your newsletter, on your website and in emails. If you are a virtual assistant, host a virtual conference for VA’s inviting them to share their stories with guests.
VA can help promote the event to their local media and garner some publicity for them and you. In 2008 the Online International Virtual Assistants Conference took place and VA’s from around the globe participated. It was a great way to raise awareness of this emerging profession.
Loral Langemeier, The Millionaire Maker says if you want to build wealth you have to first create a Cash Machine and second become someone else’s cash machine. A Virtual Assistant can take the load off so you can focus on the parts of the business that will make you the most money.
May 15th, 2009
May 3-9 is also National Postcard Week – An excellent time to redo your postcard marketing campaigns. We use SendOutCards to send postcards to our customers, clients and people we meet. In fact, every time I attend a networking event, I upload the information of the people I met into the SendOutCards database and then create a simple,” nice to have met you” campaign.
Every single person I send a card to has either called or emailed me a thank you. I do not sell them anything, just tell them it was nice to meet them and ask “what you can do for them.” I might also offer a link to a special report or other free digital item I know would interest them. Not only is this a great way to stay in touch with prospects, it also is a great way to keep track of where and when I meet someone. You can make notes in the SOC database, create specific campaigns for each event, even customize the cards with a picture or logo (or both).
Excerpt from the book “Quirky Marketing ~ 365 Ways to Promote Your Business Using Zany & Non-traditional Holidays (the original holiday marketing guide) ~ www.QuirkyOffer.com
May 3rd, 2009
Blog Stats, Comments and Being a Pro
Last post I talked about adding photos and videos to your site as well as promoting your blog on social networking sites. Today’s tips are about the look of your blog, blog statistics and building relationships with your readers.
Tip # 7 ~ Make your blog look professional. Make it easy to navigate and find things. Use the tools in your blog software to add keywords, word tags and categories. Add a site map to your blog so visitors can do a quick search of topics that interest them. If a calendar will enhance the visitor experience, add a calendar. Create a blogroll of blogs you follow. This is your way of referring other blogs to your reader.
Tip #8 ~ Keep track of your blog metrics/statistics. Most blog software either has the stats feature built in or has a plugin you can use to keep track. Things to know are you most commented on posts, most popular posts, inbound links and referrals and more. What questions or keywords are being used to find your blog in the search engines? Google Analytics, Woopra, and Statcounter can give you lots of data such as where your hits are coming from.
Knowing what your most popular posts are lets you know what your readers read and are attracted to. This can help you hone in on the messages that resonate with others. Check your blog stats on a regular basis. Some bloggers check their blog stats at least once a day and others once a week. Checking blog statistics can be addicting so you must determine how often you should check the stats to get the information you need.
Tip #9 ~ Develop relationships with your readers. Respond to their comments, visit their sites and leave a comment. Drop them an email and thank them for commenting. Find out more about the people who are interested in what you have to say. If someone is leaving a comment, chances are they want to be noticed. Make sure you notice them. If you like what they have written on their own blogs or websites, find ways to mention them on yours.
Answer questions in your comments section and ask your readers questions. When you respond to your readers comments it lets them know that you are reading what they say and it validates their reasons for leaving comments in the first place. This may also encourage others to also leave a comment on your blog and others. One of the coolest tools that I just learned about is CommentLuv at www.commentluv.com. Every time someone leaves a comment on your blog it automatically shows the title of their latest blog post.
CommentLuv was recently added to all my blogs ~ I will let you know if it increases followers or not. Everyone I have spoken with who has it on their blog, loves it!
April 24th, 2009
April 16 is Panda Day
Panda Express, a leading Chinese quick service chain (with 1000+ locations) created their own panda campaign to launch a new addition to their menu. Here’s what they did: they sent a plain white box containing two plush pandas named Tom-Tom and Eddie to select marketing restaurant and marketing trade media editors to roll out their Beijing Beef advertising campaign. They followed up the mailing with an email campaign explaining the chain was “stirring up pandemonium” with its new dish. The results? Mentions and full spread articles in several of these publications, far exceeding Panda Express’ expectations.
What type of marketing ideas could you come up with to promote your business during Panda Day?
April 16th, 2009
… to get you blog noticed, read and followed
Starting a blog may be the craze these days, but is it for you? Do you have what it takes to not just start a blog, but stick to it? Do you know what you want to accomplish with your blog? Do you know how you want to position your blog, what you want to write about and more importantly who you want to write for? A blog without an audience is still a blog, but it may not be effective in achieving your overall goals.
If you want to have an audience, you have to market your blog. You have to let people know it exists. Most people don’t write for themselves, they write for a consumer, a fan or someone(s) who has similar interests. Having others read what you write affirms that you have information worth reading. And if you have ever received comments on your blog you know that feeling that someone does take what you have to say seriously. Even when they don’t agree with your stand, they took the time to respond.
If you want to increase your readers and get more feedback from them (comments) you need to create a plan. And there are “little” things you can do every day to make that happen. In fact, I created a list of 15 tips to get your blog on the radar of your target audience and am sharing 3 tips today. That means I have content to span 5 blog posts. Maybe more if I decide to add to it. Here are those 3 tips:
Tip #1 ~ Create good content. Many blog consultants will tell you that content is king and that you need lots of it. I believe what you really need is strategically created informative or entertaining (and best if it’s both) content that interests readers and gets visitors to become followers. Writing posts strictly for the search engines may get you better rankings in the short term, but in the long term could hurt your credibility.
If you are having trouble coming up with content, start with a list of something in your genre or niche. Lists are very popular with readers and often lists get picked up and referred to on other blogs. On my blog WE Magazine for Women, I compile a quarterly list of Women Bloggers to watch. It is by far the highest visited (and commented on) post of all the blog posts we write.
Other types of content that are popular with readers is how-to advice. Teach what you know. On my Redhead Marketing blog I write about how to use weird, zany and unusual holidays to promote your business.
Write a 99 Ways to article. Or 33 steps, or 47 tips. Break those tips down into bite-sized pieces and do a series. For instance, the 99 ways could be broken down into a series of tips over a period of time such as a few days or weeks. Similar to what I am doing here with 15 tips shared over 5 posts.
For more ideas about what to write on your blog read How to Write Great Blog Content by Darren Rouse of Problogger at http://www.problogger.net/how-to-write-great-blog-content/
Tip #2 ~ Many successful bloggers have increased their following and built a loyal base by creating an online community on their blog. You can create a forum, a social network or a simple chat room. In fact, most blog software these days allows or has plug ins that will help you establish your community. For an example of how one person did this, check out JamieOliver.com. Keith Ferazzi (author of Never Eat Alone) has a great mix of website, blog and community to take a look at as well.
If you are not sure if you should include a “community” for your readers, check out “Should Blogs Have a Forum?” at Blog Herald
Tip #3 ~ Create a Directory on Your blog. The Directory can include resources your readers would value and want to visit often. By including the directory link you increase the likelihood readers will return (provided the content is good). You can start compiling your directory content based upon your blog posts.
For instance, if you write a technology blog and offer the latest and greatest gadgets in every post. The gadgets could then be compileed and referred to in a directory of recommended sites that your visitor can refer to often. A directory could work with almost any type of blog. A parenting blog could list parenting resources, magazines, books, experts, educational sources, etc. A social media blogger could create a directory of social media sites, social media tools, resources, plug-ins, experts, etc. You get the idea. One of my favorite blogs BlogHer has a directory of other female bloggers on their blog. It is one of the most popular and respected blogs in the blogosphere.
The point is a directory can increase readers because if the content is good, your readers are likely to refer to the directory on their blogs and in their newsletters and emails. After all, if they find a great resource, they too will want to let their readers know about it. Why not be the “it” they refer their readers to?
April 13th, 2009
Creating champions from your fans is all about creating a strong referral system for your business. And what better time to create a system than during MAKE A REFERRAL Week!
Although businesses benefit greatly from referrals how many of us actually have a SYSTEM to cultivate those referrals from your best sources? In my opinion, there are two kinds of referral sources. One comes from FANS. FANS are those who love your product and service and might occasionally tell someone about you. FANS like or love doing business with you but either don’t know that you want more business or think of sending business your way. They might refer someone if she or he asks for a referral.
The other type of referral comes from your CAMPIONS. Champions not only love what you do, they like to tell others about your products and services. They have either memorized your phone number or have it in their cell phone, PDA or speed dial. Close at hand to share with others.
How do you cultivate your champions? First identify who they are. Write down your top 20-25 best customers – those you know have referred you in the past. Then create a plan to stay in touch with them. Call them, email them, send them thank you notes, small gifts, flowers, tickets to events, buy them lunch, enter them in special drawings.
The important thing here is to stay at the top of their minds. Show them how much you appreciate the referral. Doing so will encourage your CHAMPIONS to keep sending business your way. In part 2, we will share the steps to take to turn your FANS into CHAMPIONS. Happy Make a Referral Week!
March 8th, 2009
Before you start an online business, there are some things to consider. For instance, why do you want to start a business, who is your target audience, how will you market your site, etc. Here are ten tips to starting an online business ~ with a bonus tip and Special Report at the end.
Tip #1
Determine why you want to start a business
Tip #2
Decide what you want to sell by surveying the marketplace, determining if there is a need and desire for your product or service
Tip #3
To win customers you must stand behind the quality of your products and services
Tip #4
If you sell what everyone else sells, you must offer a wider selection, a better price or superior service ~ note good service is just the starting point to level the competitive playing field. You must offer superior service to stay in the game
Tip #5
If you sell a product, make sure production can meet demand
Tip #6
Write a mission statement for your online business. Include what you sell, why you sell it, to whom you sell, and what makes you different from the competition
Tip #7
Know your startup costs
Tip #8
Learn how to market your business online AND offline
Tip #9
Be consistent in your online and offline marketing efforts. Keep what’s working, get rid of the rest
Tip #10
Protect your customers privacy. Do not rent, sell or give away your mailing list without their permission.
Bonus: Communicate with your customers the way they want to be communicated with in all your marketing endeavors whether it be mail, email, telephone or in person
Be sure to check out the Internet Business Success Report for the 21st Century for more ideas to Start and Grow and Online Business.
December 16th, 2008
A few weeks ago I had the chance to listen in on a seminar hosted by Shannon Cherry and Ready Talk. It was about increasing event attendance to Teleseminars and Webinars. And I just came across my notes and thought I’d share them with you.
1. Find your voice – Shannon said it is important to know what it is you want to accomplish with the event. Will the event position you as an expert at something? Will it add value to your audience? Will hosting it add to your database or bottom line (or both)? Do you know what you want to say? Who is webinar for? (Demographics)
2. Develop Key Messages ~ Attract more prospects. get more attendees. Make more money, become the expert in your field
3. Use marketing tools available such as press releases.
A. There are basically 3 types of press releases: 1) the basic announcement 2) a tips release with bullets and ideas to reinforce the event and 3) the bonus offered for sign up release.
She said to post on all release distribution sites and traditional media every 2.5 to 3 weeks 10 weeks prior. Some of the sites she recommended include: Theopenpress, pr buzz, prcompass, prurgent, press-base, pressabout, pressmethod, prleap, prlog.org,
B. Email campaigns - Event listings, feature write ups, articles on topic that link to event – 9 weeks prior
Also solo listings to announce event, benefits of event and a last call (Shannon said solo listings are much better than ezines etc.)
C. Joint Venture Opps – Find others with similar traffic market and ask if they will promote to their list ~ if event has a fee, have affiliate commission, if not offer to help promote their stuff as well
D. Write 3 articles on topics webinar covers ~ ezinearticles.com, amazines.com, ideamarketers.com, goarticles.com starting 8 weeks out – send out one per week.
E. Blogging ~ tweak content to make original, create six new pieces of content to post to blog 6 weeks out one per week
F. Social media ~ every time you post on your blog send a brief chatty post (headline) using ping.fm to post to all social media sites at once ~ go to startupspark.com – get code for free there
Go to www.beheardsolutions.com/ReadyTalkwebinar.htm for checklists and timeline
OTHER TIPS:
Put contact at bottom of release, not at top! News should be more important than you!
After registration: Send confirmation email thank you for registering, with details to attend ~ also the day before send a reminder follow up.
Post your event to Craig’s list.
How do we make money with free teleseminars? You can now market to list, they can sign up for your newsletter ~ they are now in the marketing funnel and will start getting your stuff…
CAUTION: Only send emails that would add value to your recipient. Otherwise you will be thought of as a spammer and folks will ask to be removed from your list. Be careful to respect their time and above all their privacy. Even when I get the registrant into my “funnel” they may only hear from me once every 3 to four months unless of course they sign up for one of my offerings and then it will depend on how often that system sends information and offers to the list.
BTW, on November 7th I interviewed Eddie Peters of 4Profit Marketing about this very subject. He gave some great tips and also made an incredible offer to our guests. He has a Marketing system worth over $1,200 and he offered it to anyone who signed up for his session for only $99. If you want to learn more, send me an email to heidi (at) redheadmarketingblog.com. I will pass on the details.
Also, on December 4th I will be speaking at the International Association of Hispanic Meeting Professionals on “How to Leverage Social Networking to Grow Your Business.” If you live in or will be in San Diego at that time, you can register for this event. It takes place Dec. 3-6th. Here’s the link: http://www.iahmp.org/iahmp_folder/annu_conference/iahmp_annual_conference.htm
Hope to see you there!
December 10th, 2008
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