Archive for July, 2009
Tired of spending all your money on advertising and marketing that just doesn’t work? Here are 10 cheap ideas to grow your business without breaking the bank!
1) Market to Former Customers and Clients. It costs less than marketing to new customers. Make them an offer they can’t refuse, such AS $5 off their next purchase.
2) Join Associations, professional organizations, and civic and charitable clubs. Get involved and become a leader. You’ll make great contacts that can lead to future business. Also, thank new members who join your organization by offering them a coupon or sending them a postcard for a discount or something free.
3) Reward Repeat Customers. Offer a frequent-purchase card to track their spending.
4) Use Coupons to enhance your sales. Give them a reason to TRY your business.
5) Follow the Rule of Three:
*Forget cold calls. Make three warm calls a day to prospects whom others have referred to you.
*Collect at least three business cards a day.
*Send at least three notes each day to people thanking them for their business or something they did to help your business grow.
6) Encourage Word of Mouth from Your Family, Friends and Associates. Your best advocates will be those who already know you and like you. Encourage them to tell others about your products and services. Sometimes they just need the nudge to get started. And then reward them for doing so.
7) Send press releases prior to having an event or a contest or write articles for publications in your industry.
8) Create and send a newsletter or e-zine (newsletter sent via e-mail) to your customers to keep your business at the top of their minds. Include tips on flower care, positive news events, specials, discounts and coupons.
9) Give Stellar Service with a 100-percent, no-questions-asked, money-back guarantee. It will give your customers a sense of ease in doing business with you and build their trust.
10) Partner with Other Companies to promote your business. Find companies with similar customer demographics that are not in competition with your business and create ways to joint venture with them either on a one-time, long-term or event-by-event basis.
For more tips like these check out Rose Marketing on a Daisy Budget: How to Grow Your Business Without Spending a Fortune by Heidi Richards Mooney
July 27th, 2009
Set your sales on fire without extravagant spending by following these red-hot marketing tips
“In all things, success depends upon previous preparation. And without such preparation, there is sure to be failure.” – Confucius
Confucius could have had a flourishing business by following his own advice. Not only can preparation lead to success, but it also can help you do so without spending a lot of money. After all, with careful planning, you can achieve sizzling sales without the need for expensive advertising or marketing promotions.
Be smarter than the competition
In today’s ever-changing business climate, just keeping up with the competition isn’t enough. You have to outthink, outsmart and outdo them. How? By getting to know what they do and how they do it.
Find out your competition’s strengths and weaknesses and what products and services they offer. If the shop down the road sells gift baskets, offer more choices than they do—or better products. If the competition opens at 9 a.m. and closes at 5 p.m., consider opening earlier or closing later.
Look for ways to make it easier for customers to do business with you. The slightest increase in customer convenience will yield larger and even more frequent purchases. Plus, providing the products and services they want will keep them coming back.
Reward repeat customers
Design a customer-appreciation program to recognize customers who repeatedly purchase from you or who refer others to your business. Send them thank-you notes or small bouquets. Thank them in your company newsletter. Pick up the phone to thank them, then offer a special discount for their loyalty during your conversation.
One day a long-time customer came into my shop, Eden Florist & Gift Baskets, to purchase flowers. When I thanked him for doing business with us, he said, “I buy so many flowers here, I should get frequent-flower miles.” He was right! In fact, soon after his visit, we began creating a computer-generated Frequent flower petals card for that very purpose. The card rewarded customers with a free bouquet after they purchased 12 $25-minimum-price floral arrangements.
To more easily track customer purchases, our computer records each transaction. Thus, if a customer orders by phone, we still can track the number of purchases. When that person reaches 12, the employee taking the order asks the customer to whom they’d like to send their “free” bouquet. It’s not unusual for customers to send the arrangement to themselves.
If they choose this option, don’t forget to enclose a card thanking them for their business. Customers who appreciate your gesture are likely to recommend your business to family, friends and business associates.
Practice ‘rainmaking’
Rainmakers are people who connect other people through referrals, whether it is friend-to-friend or business-to-business. Referrals are the easiest and least expensive way to make your business grow. Start by instilling a referral mindset into your friends and customers. People don’t necessarily know you want more business unless you tell them. And even though your friends may buy from you, they may not think to tell their friends and family.
Though one of my greatest sources of referrals today is my friends, that wasn’t always the case. In the past, I had one or two friends who constantly sent business my way. However, the majority of my close acquaintances did not. One day, I mentioned this to a friend. Her reply, “I didn’t know you wanted more business.” She is now one of my best references.
Some people are hesitant to ask friends for referrals. Why? If you believe in your product and have a passion for your business, it’s a simple request. After all, friends want friends to succeed. And, if they know they have contributed to your success, it makes them feel good about themselves.
If you feel uncomfortable about tooting your own horn, consider the idea from the perspective of finding a great restaurant. After having a wonderful meal, most people are eager to share the experience by telling their family and friends about it. Flowers and food are both emotional purchases—purchases generally made with the heart, not the brain. When you want to eat out, you go to one of your favorite spots, or you try a new place that offers your favorite dish. The same applies to flowers. People go where they know they can find the products they want or people who understand their needs.
Based on emotion alone, referring your business will be easy for your friends and family. And, when the referrals come in, don’t forget to thank the friends and family who made the suggestions. Send them notes and a product sample. Make sure your thank-yous reflect your appreciation for the extra business. An added bonus to this technique is that you’ll surprise people when you thank them, putting you at the top of their minds when the opportunity to make a referral happens again.
Follow-up and follow-through
One of the surest ways to keep customers is to follow up after a purchase. Follow-up accomplishes two important things: It helps you find out whether the customer was satisfied, and it gives you the opportunity to build a positive relationship with that person.
Happy customers may tell as many as three people about their positive experience at your business. This may not seem like it can have much of an impact. But when you compare it to the number of people who will hear about a customer’s unhappy experience—typically estimated as eight to 10—then the number of those passing on their positive experience becomes that much more important.
Besides, if you don’t follow up with a customer, you may never even know he or she had a negative experience. Those people will simply take their business elsewhere. Taking the time to inquire about a purchase after the fact shows your customers you care about their business. It also helps build a lasting relationship with your customers. Not only that, but when you resolve a complaint favorably, you’re likely to increase the chance that the customer will refer you to others.
If your shop is too busy to follow up with every customer after the sale—then at least do some random sampling of your customers. Although a random sample may be less accurate, it will nevertheless provide you with an idea of how a portion of your customers views your business.
To make the task easier, call two or three customers/recipients each day. You’ll impress the recipients, who will want to do business with you, and both the sender and the recipient will know you care. In fact, on more than one occasion when an employee at Eden Florist has called a sender or recipient, that person has ordered an arrangement during the thank-you phone call. So your efforts can certainly pay off.
And don’t forget to follow through on anything you promise you’ll do for a customer. Make it a habit to deliver. When you do, your customers will trust and respect you. And your sales will sizzle!
For more tips like these check out Rose Marketing on a Daisy Budget: How to Grow Your Business Without Spending a Fortune by Heidi Richards Mooney
July 25th, 2009
Tomorrow (July 20th) is “Get Out of The Doghouse Day®” – a National holiday which my team and I created in 1999 – and one of the things that has become our CLAIM TO FAME. Today got me thinking about some of the strategies we have used to get our name out there to become known in our community and to help others get to know about the products and services my company offers. In 2000 we created a survey to see how people got out of the doghouse (and what put them there in the first place) and in 2001 we created a logo and trademarked the holiday National Get Out of The Doghouse Day®®. We had to create a logo to submit to the United States Patent and Trademark Office – www.uspto.gov.
Speaking of Surveys – did you know that more than 1,000 people actually responded to it? And that was before the advent of online surveys (as we know them today)! In fact, the question I am most often asked is just how we got more than 1,000 people to take the survey. That was the easy part. Since I am and have always been an avid networker, I simply carried my clipboard with the surveys around every where I went. We also asked people when they stopped in my florist, and I even took the surveys on trips and asked people on plane rides, bus rides, at conferences, in waiting areas and let’s not forget the Ladies Rooms! It was such fun meeting so many people. Of course, today would be a lot easier because we could have done this totally online, but the experience would not have been the same for my staff or for me.
And the best part of all is that every year at this time I get dozens of calls from Radio stations around the country asking about the holiday which is the “famous” part. Being interviewed by radio personalities all over the US makes me feel sort of like a celebrity, so I guess you could say “I am famous” for creating this holiday. And yes, it’s still one of my greatest “claims to fame.” In fact, my staff and I have also been quoted in countless newspapers and magazines over the years. So you see, this type of promotion can garner great publicity and you become known for something positive. And the “publicity” could go on for years afterwards.
Webster’s defines famous as: renouned, celebrated, well-known, prominent, legendary.
Each of us fits that definition to some extent. The amount of “fame” each of us achieves however, is only relevant if we use it to our advantage. Here are some ways you fulfill the definition of “famous.”
~ When you write articles and others read them, you are famous.
~ When you have a loyal following of customers, clients and friends, you are famous.
~ When you have written a book, you are famous.
~ When you have volunteered for a fundraiser or some other community service, you are famous.If you’ve ever received an award, you are famous.
~ If you’ve ever done a heroic deed, you are famous.
In what other ways could you be famous?
Actions and deeds that you perform on a personal basis make you famous such as given your heart to a small child or a senior citizen, you are famous. When you’ve mentored someone or helped her or him achieve a goal, you are famous. And countless other ways! And the best part is that you OWN the fame, it is something that can never be taken away from you.
So tell me, what’s your CLAIM TO FAME?
For the REST OF THE STORY, Read the post: MY BEST PROMOTION EVER
Read the article: Women Want Flowers Men Want Sex – Doghouse Survey Says
Have a great story to share? Take the Get Out of the Doghouse survey
Check out the Doghouse Survey Press Release and 2009 Contest
Read Top Ten Ways to Stay out of The Doghouse
Take the Get Out of the Doghouse survey: http://tulipstalk.com/DoghouseSurvey.pdf
Read some of the FUN stories submitted by our survey respondents on the Tulips Talk Blog
And Check out Quirky Marketing ~ 365 Ways to Promote Your Business Using Zany & Non-traditional Holidays!
July 19th, 2009
– Bastille Day is the French national holiday, celebrated on 14 July each year. In France, it is called Fête Nationale (“National Celebration”) the anniversary of the storming of the Bastille fortress-prison was seen as a symbol of the uprising of the modern nation, and of the reconciliation of all the French inside the constitutional monarchy which preceded the First Republic, during the French Revolution. (Source Wikipedia).
Today is Bastille Day
In honor of Bastille Day I thought it would be fun to showcase an event the *American Cancer Society hosts ever year called Jail & Bail.
Jail & Bail is an annual fundraising event that brings together community leaders and ordinary citizens for a common cause… to help fight Cancer!
Jo Walters, David Singer, Sabrina Singer and Marilee Maddox
For many years I was an active participant in Jail & Bail, serving as a Parole Board Member AND a Jailbird!
This year, the American Cancer Society’s annual Jail and Bail event, held recently at the Sheraton Fort Lauderdale Airport Hotel in Dania Beach, raised more than $150,000.
Here’s how it works: The fundraiser has community members “arrested” by local law enforcement officers and brought to the mock jail. While in custody, these “jailbirds” have unlimited use of a telephone to call friends, relatives, co-workers, business associates, etc…, to raise the bail in pledges to the American Cancer Society. The bail is determined by a “judge” at the “jail”. And, all donations are fully tax deductible contributions to the American Cancer Society.
The local ACS sends media releases with Parole board members names and companies and also provides volunteers with their own press release Template to send out to their own media contacts. This is also a great way to stay top of mind in the media when they are looking for a story or resource.
One of my good friends David Singer (an attorney in Hollywood, Florida) has been the local Jail & Bail chairperson for years. And he and his law firm have received prestigious placement in all the major media outlets in the tri-county area including print, radio AND TV. He works tirelessly to recruit Parole Board members who in turn find people to “arrest.”
And it’s a fun event.
What does Jail & Bail have to do with Marketing? It’s called Cause-related marketing. Whenever businesses support a cause that has potential to reach a lot of people in the community, it helps them not only create goodwill in the community, it often will gain incredible media attention. And that’s the kind of attention most businesses want. Because we don’t have to pay for it and we can feel good about giving back. As a “sponsor” you get visibility on marketing materials, mentioned during planning meetings and in media releases and much more. As a participant you get to work closely with other like-minded volunteers AND maybe even see YOUR name in the media.
Here are 5 tips to help you plan and execute a successful Cause-related Marketing Campaign:
1. Find a cause you can get your arms around. Something that feeds your soul AND does good in the community. You will find it more worthwhile and you will be able to relate better to the people who also believe in the cause – the volunteers, staff and supporters. Organizations are also looking for partners with similar agendas, those who can achieve their goals by partnering with the right businesses and individuals in the first place.
2. Set realistic, measurable goals for your program. Like any other marketing plan, you need to know what outcomes you hope to get from your participation. Include how you will achieve those goals.
3. Create a “partnership agreement” that both parties understand and agree to. A clearly defined agreement will include both “partners” obligations, rights and expectations. Remember this is like any other partnership and if you can add a little formality to it, then the chances of success increase and it creates a sense of comfort knowing in black and white what each partners responsibilities include.
4. Be an ambassador for your Cause. Let everyone in your own circle know what and how you are supporting the organization. You will be pleasantly surprised by how many people will give you a thumbs up and also will want to “help you in your cause.”
5. When all is said and done, do a thorough review to make sure the campaign met your goals, your needs and the expectations of all concerned. Remember that while you want to support a cause you believe in, the bottom line is your support should create awareness of, interest in and customers for your company.
So next time you are trying to decide what community event to support, look at your calendar and see what’s going on and find a local charity to align yourself with. And then let me know what you did. Maybe your story will end up in the next edition of Quirky Marketing ~ 365 Ways to Promote Your Business Using Zany and Non-traditional Holidays.
*The American Cancer Society (ACS) is a nationwide community-based voluntary health organization dedicated to eliminating cancer as a major health problem—by preventing cancer, saving lives, and diminishing suffering from cancer— through research, education, advocacy and service.
Grab a FREE copy of my ebook: GET MEDIA SAVVY!– The Ultimate eGuide to Promote Your Products, Services and Ideas to the World at: http://www.womensmediasummit.com/get-media-savvy/
July 14th, 2009
July 13-17 is World Who’s Who Week – Want to gain local media attention, exposure for your business and to become the Go-to person in networking? Do what the late Pamela M. Hutchinson of Davie Florida, the creator of Who’s Who in Black South Florida – a directory of black professionals. On several occasion, the local newspapers featured her directory and when she died wrote a glowing tribute to her and the service to the community her directory provided.
It was the impetus for my team creating the Who’s Who Among Women in Ecommerce Directory to promote women who do business on the web. You can check it out here: http://www.wecai.org/whoswho.htm What kind of Who’s Who Directory could you create featuring of a specific group of people or organizations in your community? (BTW, I created this holiday because I could not find one that focused on this topic).
July 13th is Embrace Your Geekness Day – “The future of advertising,” says Charlie Jones, chief marketing officer of RedPeg, an Alexandria, Virginia–based agency, “will be about creating unexpected connections to memorable, real-world experiences in ways that bring brands to life.” So how about electrical outlets in airport terminals? Bradley and Montgomery’s new campaign for Chase Commercial Banking includes ads just above 90 outlets around Indianapolis International Airport. When you plug in your laptop, you see the ad.
Source Quirky Marketing ~ 365 Ways to Grow Your Business Using Zany & Non-traditional Holidays!
July 10th, 2009
Did you know that on this date in history 1889 Formerly known as Customers’ Afternoon Letters, the Wall Street Journal began publishing under it’s new name? “The Wall Street Journal is a special paper for people in the business and economic communities, yet it goes far beyond that designation in its treatment of the news. The Journal gives precedence to stock market tables and other financial news, but it also prints personality profiles, sociological background articles, and other items on the edges of the “hard” financial news.” (Source: TriviaLibrary.com)
Wall Street Journal Trivia:
Charles Dow, Edward Jones, and Charles Bergstresser founded the Wall Street Journal in 1888 as the Customers’ Afternoon Letters.
Won its 1st Pulitzer Prize in 1947. Since then, it has won several Pulitzer Prizes.
From 1940 to 1970, the paper’s circulation grew from 35,000 to more than a million.
The Journal never prints photographs, only ink dot drawings called hedcuts, introduced in 1979, rather than photographs of people, a practice unique among major newspapers.
The Wall Street Journal Online was launched in 1996 and boasts one of the highest online paid circulations of any journalist media today.
Every Thanksgiving the editorial page publishes two famous articles that have appeared there since 1961. The first is titled “The Desolate Wilderness” (about what the Pilgrims saw when they arrived at the Plymouth Colony). The second is tited “And the Fair Land” written by Vermond C. Royster whose Christmas Article has also appeared in the Wall Street Journal every Christmas Day since 1949.
In 2005 the Journal reported a readership profile of about 60 percent top management, an average income of $191,000, an average household net worth of $2.1 million, and an average age of 55
Sources: Wikipedia and TriviaLibrary.com
Today is also Ziegfeld Follies Day!
Florenz Ziegfeld, one of America greatest theatrical producers created the Ziegfelc Follies and from 1907 until his death in 1932, his Ziegfeld Follies were a highlight of New York entertainment. The Follies were famous for their elaborate staging, big stars of the era such as Fannie Brice, Eddie Cantor, Will Rogers and W.C. Fields. The Follies became best known and loved for the trademarked beautiful chorus line. Before the Rockettes becamed a girls dream job, girls of his day dreamed of being a Ziegfeld girl!
Other notable events on this date include:
1933 Public Works Administration becomes effective
1909 1st pro baseball game, minor league, played under lights
1870 Congress authorizes registration of trademarks
1835 Liberty Bell cracks, again
1796 U.S. State Department issues 1st American passport
Source: Brainyhistory.com
July 8th, 2009
In July 2004 just before the British Grand Prix at Silverstone, Formula 1 cars parade through central London giving ans and families a chance to see the cars up close and personal as they zoom around Picacilly Circus and Regent Street. This was the “photo seen round the world”
Let the Goodtimes Roll (or Sail)
If you have a “famous name” you could join the Goodtime III for a really good time and rub elbows with other “celebrity namesakes” Seen aboard this Ohio cruiseship were “Kevin Bacon,” “Julia Roberts, “Samuel Jackson” Anita Baker” and “Terry Bradshaw” to name a few. For the rest of the story, Celebrity namesakes enjoy publicity stunt aboard Goodtime III http://blog.cleveland.com/metro/2009/06/celebrity_namesakes_enjoy_publ.html
Here’s a few Race-Ready Tips for July 4th Races
In the world of road racing, the Fourth of July is about more than just fireworks, picnics, and backyard barbeques. Independence Day is also one of the biggest racing days of the year. No matter where you plan to be this holiday, there is a good chance you can find a nearby race. Visit Active.com’s listings for Independence Day races at http://www.active.com/running/fourth-of-july/ and see for yourself. And if you’re running in your first race ever this weekend, here are some tips and advice http://running.about.com/od/racetraining/tp/racedaytips.htm so you know what to expect.
A Race by Any Other Name
You can take the name out of the race but you cannot change the spirit of what once was known as the Firecracker 400.
Tomorrow in Daytona Beach Florida, 43 drivers will embark upon a 400 mile race once known as the Firecracker 400. In the early 1990′s my then boyfriend (now husband) invited me to that race. Two things I remember about that day. No three. It was unbearably hot, so noisy even the earplugs needed earplugs and sitting 2 rows in front of us was then president, George Bush! That was the last race I attended! Since then, we have had three other presidents, Bill Clinton, George W and President Obama and the race has changed from the Firecracker 400 to the Pepsi 400 and now the Coke Zero 400. But it will always be the Firecracker 400 to me.
My Independence Day Tweets
This year just for fun (and because I found these interesting articles) I thought I’d list some of the Tweets I have planned in honor of America’s Independence. Enjoy!
American Independence and Beer Go Hand in Hand http://www.hispanicbusiness.com/news/2009/7/2/american_independence_and_beer_go_hand.htm
Independence Day Comes With a Whimper, Not a Bang, as Cash-Strapped Cities Ax Fireworks Shows http://www.hispanicbusiness.com/news/2009/7/1/independence_day_comes_with_a_whimper.htm
July 4 Hot Dog Contest: The Superbowl of Eating http://www.hispanicbusiness.com/news/2009/7/2/july_4_hot_dog_contest_the.htm
WE The People ~ http://www.connectsimply.com/blog/we-the-people/
Wishing everyone a happy 4th of July! Enjoy your day of celebration, family, food and fun and sometime throughout the day I hope you take time to remember what our forefathers sacrificed to ”win” this freedom we enjoy today.
July 3rd, 2009